Privacy Policy

Terms and Conditions of Use

Welcome to www.tiptopuniversal.com and our applications (each our "Services"). This page (together with the documents referred to on it) informs and guides you about the terms and conditions under which our partners supply any of their products (the “Products”) listed on our website and described to you. Please take the time to read these terms and conditions carefully before ordering any products from our website. By using our site and placing an order, you agree to be bound by these terms and conditions and our terms of use policy.

If you have any questions regarding these terms and conditions, please contact the following website: info@tiptopuniversal.com before you place an order. If you do not accept these terms and conditions in full, please do not use our Services.

1. About us

TipTop is an application and website managed by Tech valley General Trading Company W.L.L., The company is based in Kuwait City – Al Qibla – Fahed Alsalem  Street – sanam towers - Floor 36  . TipTop is an “intermediary” business activity in which products are prepared or offered by a variety of independent companies (the “Partners”) and then offered by us.

2. Purpose - Target

The purpose of our Services is to provide you with a simple and comfortable service, communicate with the Partners, inform you of the latest products they offer, and allow you to order from them.

3. Services Availability

Our company provides ordering and delivery Services from our partners in all areas specified in the application. Each partner has a prescribed delivery area. This is to ensure that their products reach the recipient when they are at their best. If you live outside the delivery areas, a message will appear on the screen to notify you that ordering online will not be possible.

Business hours vary depending on local trading conditions and our partner's availability.

Delivery charges vary for orders depending on the area.

4. Orders

When you place an order through our Services, an email to thank you for your order and confirm that your order has been accepted by the Partner (the “Confirmation Email”) will be sent from us on behalf of the Partner. The contract for the supply of any Product that you order through us will be between you and the Partner and will be established only when a Confirmation Email has been sent by us. Please ensure that you have provided us with a correct email address as this is how we will communicate with you about your Order. Please also ensure that you provide an accurate address and phone number to ensure that your order reaches the correct location. If you do not communicate or respond to telephone correspondence within 5 minutes of the arrival of our drivers at your physical address registered with us, we reserve the right to leave the premises, and you will be charged for the product. Our company seeks to provide quality Services and will be the first point of contact in case there is a problem with your order. We monitor our partners closely, and it is important for us that they comply with our standards and help us maintain our reputation.

Please let us know and keep us informed if you have any comments regarding our Partners or regarding orders by emailing us.

5. Availability and Delivery of “Participating Companies”.

Our goal is to provide the best possible service. Unfortunately, things may not always go as planned, as some factors and obstacles, such as traffic conditions and weather, may prevent us from achieving our goals in this regard. We will make every effort to ensure that your order is delivered on time specified in the email and webpage or website. The timing of your order is determined by taking into account the number of orders and the circumstances the Partner faces at that time. The delivery time that appears on the front of the Partner's store logo interface as AVG 47 minutes means it is an average time. For example, average time means it is not a fixed time for delivery, but rather it would be more or less depending on the Partners and traffic condition. On the other hand, the expected delivery time is not fixed, it may be less or more by 15 minutes.

6. Cancellation

You have the right to cancel the order within a reasonable period of time and before the order becomes a Started Order. A Partner will classify the bad order as any order that is canceled after the product has been used to start preparing the order (a “Started Order”). Customers can cancel the order by contacting the Partner. Our company and the Partner may cancel any order and will inform you once we cancel an order and we will inform you of the reason for cancellation. You will not be charged for any orders canceled in accordance with this clause. Any payment made prior to an order being cancelled by our company or a Partner will usually be reimbursed using the same method you used to pay for your order and if the payment was not cash, the refund will take place within Seven working days. Any order canceled after it becomes a Started Order or is pending order, you will be charged to you. Our company alone determines whether an order is a Started Order or a pending order or not.

7. Price and Payment

The price of any orders will be listed in our Services. Prices vary from one listing to the other. Prices are subject to change at any time, but the changes will not affect orders for which a confirmation email has been sent. In the event of an apparent pricing error, we will notify you as soon as possible regarding the price. You may be able to cancel your order as soon as we notify you. Despite our best efforts, some orders listed on our Services may be priced or displayed incorrectly. The relevant Partner usually checks the prices as part of the ordering process. Payment can be made for all orders by cash on delivery or credit or debit card through our Services. Once your order has been confirmed, your credit or debit card and the amount marked for payment will be authorized. Payment is made directly to our company and later transferred by TipTop to the Partner. We are authorized by our Partner to accept payment on their behalf and payment of the price of any Product to us will discharge your obligations to pay such price to the Partner store.

8. Service Fees

TipTop is an intermediary between you and the Partner, not a store subject to the regulations of the Ministry of Commerce. We charge you for providing the service. Please note that service fees can be increased or decreased at any time.

 

 

9. Refunds

We take customer satisfaction very seriously. If there is a problem regarding your order, please contact TipTop via email, and we will assist you as soon as possible. If you have already made a payment to our company, our company will refund the entire amount or part of it, as we see fit and at our sole discretion. Any refund will be made in cash, however, if you paid using a credit card and would like to credit the amount to your card, please notify us immediately of your request. The balance that is refunded to you on our company application will expire within fourteen (14) days from the date on which this credit was issued.

10. Payment Data Policy

You as a direct debit card user, may select to save your debit card user data, and your data will be cached temporarily on your device. You have the option to accept or decline your data to be saved in this way. Whenever you update your data, your cached data will be updated automatically and for a temporary period. At any time, you can disable this feature and delete your data through your profile settings. If you choose to save your data as specified above, then this choice is entirely at your own risk and you irrevocably waive any rights you may have under any laws or regulations, now or in the future to make any claims or demands or take any legal action against us, our employees, our agents, our affiliates or contractors (collectively, the “Releases”) in relation to your data including (but not limited to) any demands or procedures related to accessing, stealing, processing or tampering with the data. You also agree to hold harmless and indemnify each of the Releases from and against any claims of whatsoever nature and howsoever arising, including legal expenses and costs, which may be brought against them now or in the future by you and/or any other party in relation to any of the matters mentioned above.

11. Information about you and your visit to our site and use of our Services.

We collect certain data about you as you use our Services. This is explained in more detail in our Privacy Policy.

12. Uploading Material to our Website and Services.

Any material that you upload to our Services or the data we collect, will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute and disclose any materials or data of this nature to third parties for any purpose related to our business. To the extent that these materials are protected by intellectual property rights, you grant us a material and royalty-free license to use, copy, modify, distribute, sell, or disclose to third parties any of these materials or data for any purpose related to our business.

13. Links from our Website

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information and for your viewing convenience only. We have no control or influence over the contents of these sites or resources, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

14. Your Fears / Doubts.

If you have any concerns about any material showing on our Services, please contact us at info@tiptopuniversal.com.

15. Missing Items or Termination / Partial Termination

In case an order is received but missing an item, the customer has the right to order a new item or the amount of the item that will refunded to the customer as per the following ways:

1. Where the customer submits a cash order and there is a missing item, and the customer refuses to accept the replacement item and wants to recover the cash, the customer can refunded the value of the missing item in cash or credit as the case may be.

2. Where the payment is made using a credit card and the customer refuses to accept the replacement item, funds cannot be refunded to the card, and we do not refund the missing item amount in cash either. We can only return the amount as credits to customers on the TipTop application because this is a standard electronic method developed by TipTop.

If there is an item (s) that is not available in the Partner's store, we can remove the item (s) from the total invoice. In the event of payment by credit card, the money cannot be credited to the card, so we do not refund the amount of this item (s) in cash. We can only refund the amount as customer balances on our company's application because this is an electronic method.

16. Debit Card Payment Customer is Inaccessible/Not Reachable 

In this special case, the driver arrives at the customer at the specified time without any delay, the driver calls the customer several times, and the customer service agents will try to contact the customer as well, but the customer is unreachable. In this case, the driver will wait for 10 minutes after reaching the customer. If the customer would still be inaccessible, the product will be returned to the store and it will be considered as a delivered order (normal order), and the amount paid by the customer will not be refunded due to his negligence or default.

And in the event that the method of payment is marked (cash) and the driver arrives at the customer at the specified time without any delay, the driver will contact the customer several times, and the customer service agents will try to contact the customer also, but the customer is unreachable. In this case, the driver will wait for 10 minutes after reaching the customer. If the customer would still be inaccessible, the product will be returned to the store, and the amount will be collected from you in cash.

17. Termination of the Agreement

TipTop may unilaterally terminate this agreement at any time.

18. Severability

In any part of the present terms and conditions of use is deemed illegal, void or unenforceable for any reason, then this provision will be deemed separable from the present terms and conditions of use and will not affect the validity and enforceability of any of the remaining provisions of the present terms and conditions of use. No waiver on our part will be construed as a waiver of any prior or subsequent breach of any term.

19- Governing Law and Jurisdiction

The terms of this website are governed by and construed in accordance with the law. Disputes arising and related to the terms of the site will be subject to this (including non-contractual disputes) to the exclusive jurisdiction of the Kuwaiti courts.

TipTop reserves the right, at any time and from time to time, to modify or suspend the application temporarily, with notice.

20. Our Responsibility, Exclusion of Liability and Disclaimer

There are some partners whose role and responsibility are solely acting as an intermediary between the customer and the products in exchange only for the delivery fee, without any liability to the entity of origin as it relates to the delivery. For your information, our company is only an intermediary and is not responsible for preparing goods or products. The partner may offer a substitute for any product they cannot provide you with.

TipTop reserves the right to use the comments and remarks provided by the service requester in the application as a way to promote our Services.

The most recent version of the Terms and Conditions as shown on this page shall replace all previous versions.

It is your responsibility to check regularly to determine whether a new version of the Terms and Conditions has been downloaded.

If you do not agree to any revisions according to downloading a new version of the terms and conditions, you must immediately stop using the application.

You agree that TipTop shall not be liable to you or any third party for any amendment, suspension or temporary interruption of the application, or amendments to the terms and conditions.

Your continued use of the application after making such modifications or changes constitutes evidence of your agreement to be bound by the terms and conditions, as amended.

You acknowledge that the decision to employ the service provider is your sole responsibility and TipTop does not provide any guarantee, representation, or obligation with respect to the history, personality, age, experience, ability, suitability, honesty, or immigration status of any service provider nor to the completeness, truthfulness or accuracy of any information, or any statement or reference provided by the service provider. TipTop 's role is limited to connecting you to the service provider and facilitating the process of obtaining the required service and therefore it will not be responsible for any breach, error or quality of the Services provided.

 

 

Services (Cleaning – Hospitality – Valet Parking).

You acknowledge the risks inherent in the servicing, cleaning and valet parking and then waive, relinquish and release forever all rights in any claim for compensation for damages, any person involved in the creation, production or distribution of service, Services or information related to a service they provide. TipTop does not accept any liability whatsoever for misrepresentation, loss, damage, injury, delay, death, claims or expenses of any description arising from the provision of these Services.

We hereby absolve ourselves of any responsibility and will not accept any responsibility for any damages arising from the Services provided by the service provider and any damages caused to the home or place of the service and the provision of this service or cars in the event that a valet parking service, hospitality service, or cleaning service is ordered by the service requester.

TipTop is only an intermediary.

We commercially engage a reasonable level of skill and care and we hope our user will enjoy using our application.

We do not guarantee here any liability regarding the content within the Services, the specific functions of the Services, and the suitability and reliability of the Services for your specific needs.

TipTop seeks to guarantee, but cannot guarantee, the suitability of the service providers.

Compatibility includes, but is not limited to, the character of the service providers, honesty, reliability, and professional competence.

You must, before engaging a service provider, satisfy yourself in all of these matters.

We shall not be subject to any legal liability and shall not be liable for any failure or delay in performing any of the obligations and promises of the service provider.

We are not responsible for any possible damages that result from using devices with an invalid access to the Internet or outdated versions of browsers or applications, or as a result of a malfunction in the device, browser, or application.

You clearly understand and agree that TipTop or its employees or agents shall not be liable to you for any direct, indirect, incidental, special, exceptional or typical damages, including but not limited to compensation for losses, profits, goodwill, use, data or other tangible and intangible losses.

You fully agree, as long as it does not ascribe to TipTop to indemnify, defend and keep harmless TipTop or the employees against any damage of any claims, demands, liabilities, damages, losses, costs and expenses, including reasonable attorneys' fees, attempted by any third party.

21. Email Policy

We will only respond if required by law to any email sent to us that contains threatening, offensive, harmful, pornographic, scandalous, defamatory, illegal, or inappropriate material.

We reserve the right to take such action as we consider in our absolute discretion with respect to these materials.

Where possible, we will endeavor to respond to all emails within [three business days] of receipt, but we are under no obligation to strictly comply with this deadline.

All emails will generally be stored (for a specific period of time) after which they may be deleted.

Any email sent to the wrong destination is deleted immediately.

22. Privacy Policy

The use of any personal information collected from you is subject to our privacy policy, which is incorporated into these terms and conditions in this application.

If you have any questions about this agreement, please contact us at: info@tiptopuniversal.com